Postage and handling
WE CANNOT DELIVER TO POST OFFICE BOXES, LOCKED OR PRIVATE BAGS. ALL GOODS MUST BE SIGNED FOR.
Q What postal methods and prices do you offer?
We offer two weight-based shipping methods to suit your needs.
Standard Service – 5 to 7 working days delivery
Small Items up to 500g - $12.95
Standard Items over 500g - $15.95
Express Service – 1 to 3 working days delivery
Small Items up to 500g - $17. 50
Standard Items over 500g - $19.95
Heavy Parcel Service – Same price for Standard or Express Delivery
Items over 5kg (Usually Large Boxes) - $24.95
All packages are sent via Fastway Couriers or Allied Express Transport. Orders are normally shipped between 2 and 7 working days from date of order. If you will not be home when your order is due to be delivered, please provide an alternative address at the time of placing your order. Orders not able to be delivered at your address are returned to the warehouse which will cause delays in you receiving your package. A notice may be left at your address with instructions for you to arrange collection/redelivery.
Q Can I pick my order up and avoid paying postage costs?
No. Course equipment stock is held at the warehouse located in Artarmon who do not have a retail shop front and do not make sales in person. The University of Sydney does not keep any stock on campus.
Q How can I track my order?
You will receive an email from the warehouse containing your delivery and tracking information at the time of despatch. You will be able to track your order on the carrying company’s website that will be supplied in your email.
Q What shipping charges will I incur?
All original orders will incur shipping charges, which are calculated during the checkout stage. Replacements for faulty items are shipped freight free. If you have requested a return/credit for a change of mind, postage and handling will not be refunded.
An additional fee may be applicable if your order is over the maximum weight allowance per postage rate. Should this occur you will be contacted regarding any additional charge prior to your order being shipped.